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We want you to be fully satisfied with your purchase. Swim2000.com will gladly accept returns and exchanges within 45 days of the shipment date. Merchandise must be returned in its original, unused condition (i.e. have not been worn in the water), including all original tags. All packages must be returned prepaid; we cannot accept C.O.D. deliveries. We recommend sending your items back via a traceable method for your protection.
Please follow our Return Authorization (RA) process for an RMA number to include with your package. Return requests must be performed in the Customer Account section. The returned merchandise must be accompanied by a return invoice inside the box. Any box without an RMA number visible on the outside will be rejected.
As soon as we process your return package, we will credit your account or place a new order for your requested exchange with Free Exchange Ground Shipping. Exchanges/Credits usually take 7-10 business days from the time we receive your item(s).
There is no exchange shipping fee. Since you pay the cost of shipping back your purchase, we will cover the cost of shipping out your exchange via our Ground service. This offer excludes the states of Alaska and Hawaii and all international countries. Alaska and Hawaii states will be charged a $6.50 shipping for exchange. Foreign countries will have an $18 shipping fee.
You are responsible for making sure that we receive your return. We strongly recommend for your safety that you insure your package or use a traceable method such as UPS or FedEx. Please write your RMA number on the outside of your package.
Shipping fees are non-refundable in the event of a return or exchange. However, your exchange items may be eligible for free exchange shipping. In the event that your order was shipped for free, but returns were made which dropped your total charge to below the required $75, a $5.99 shipping fee will be deducted from your refund.
Books and videos cannot be returned unless they are defective. Customized products cannot be returned. Clearance corner and grab bag products can only be exchanged.