Help & Policies

If you are in need of technical or sales support, please read through this help file. If your problem has still not been solved, please enter a technical/sales support request.

1) What is your return policy?
2) For return request instructions, click here.
3) What is your mailing address?
4) Do you have a sizing chart for swim suits, sandals, etc?
5) Shipping Policies | Shipping Table
6) Credit
7) Order Processing Time
8) International Orders / Customs Fees
9) Why am I not receiving emails?

• AOL Mail
• Yahoo! Mail
• Gmail

1) Click here to see the return policy.

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2) Click here to learn how to request a return.

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3) What is your mailing address?
Swim2000, Inc.
4137 S. Maryland Pkwy.
Las Vegas, NV 89119

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4) Do you have a sizing chart for swim suits, sandals, etc?
Yes, we do here!

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5) Shipping Policies
We ship to all states, including Alaska and Hawaii. We also ship to Military APO / FPO addresses and P.O. Boxes. We currently ship to international addresses as well. We ship worldwide.

You can view our shipping table here.

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6) Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

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7) Order Processing Time
Shipments of in-stock items usually occur within 24-48 hours after your order is received during Monday through Friday. Orders received during a weekday before 12 noon (PST) will ship that business day - with expedite request orders (overnight or 2nd day delivery) shipping same day if they are received by 2:00pm (PST). Orders received after 12noon will ship the following day. Sunday orders will ship the next regular business day. We're quick! Not many other catalog companies offer this, but we make it happen!

If you need expedited delivery we offer Second Weekday Air and Next Weekday Air for a small upcharge over regular ground service.

Backordered items usually ship within 24 hours after they are received at our warehouse. If you indicate a second choice of color or item we can often quickly substitute that one in for you. We know that backorders are frustrating for you...however sometimes our suppliers run out of a popular item and it takes a while to replenish it.

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8) International Orders/Customs Fees
Customs fees are levied by individual countries on imported goods. Each country has its own rules as to how to levy customs fees. For an example of how the United States levies customs fees, click here. Please check with your local government office if you are an international customer seeking information regarding your country's customs fees.

Swim2000 is not responsible for customs fees and we do not factor customs fees into our shipping prices. If you are an international customer, you may have to pay a customs fee in your home country in order to receive your merchandise.

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9) Why am I not receiving emails?

-AOL Mail

If you are an AOL Member and are not receiving our emails, check your Spam folder first. We find that many of our AOL customers have our emails filtered to the Spam folder.

If you're still not able to find emails from us, then you'll need to modify your Spam settings. Below is a screenshot of the AOL Spam Controls (Actual display may vary depending upon version of AOL):



In order to fully allow emails from us, you'll need to make sure that you have one of the following options set in "Control Who I Get Mail From":

- Allow mail from all senders
- Allow mail only from People I Know
- Use a Custom Sender List

If you are using either of the latter two options, make sure to add swim2000.com to your "People I Know" or "Custom Sender List." If emails from swim2000.com are still not getting to your Inbox, make sure to check off for blocked mail to be "Delivered to the Spam Folder."

Make sure to never report any swim2000.com emails as Spam to AOL when reading these emails. If you have changed your Spam settings and are still not receiving emails from us, please contact AOL to report the problem.

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-Yahoo! Mail

If you are a Yahoo Mail member and are not receiving our emails, check your Spam folder first. We find that many of our Yahoo customers have our emails filtered to the Spam folder. If you find that an email we've sent you has arrived in your Spam folder, you can mark it as "Not Spam" to stop that particular issue from ever happening again.

If you're still not able to find emails from us, then you'll need to modify your add us to your contacts list.



- Click on the contacts tab.
- Click the New Contact button
- Type swim2000.noreply@newsletter.swim2000.com for your new contact
- Hit Save

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-GMail

If you are a Gmail member and are not receiving our emails, check your Spam folder first. We find that many of our Gmail customers have our emails filtered to the Spam folder.
If you find that an email we've sent you has arrived in your Spam folder, you can mark it as "Not Spam" to stop that particular issue from ever happening again.

If you're still not able to find emails from us, then you'll need to modify your add us to your contacts list.



- Click on the contacts link.



- Click the New Contact button
- Type swim2000.noreply@newsletter.swim2000.com as the email for your new contact and swim2000.com as the url for your new contact
- Hit Save

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