Returns Help
In order to return or exchange a product, you'll need to login to your customer account and select the order you want to perform a return or exchange on. If you are having trouble, follow the steps below to get your return order started.
Please note that the images shown may differ somewhat from the actual display of the website. The colors and fonts used may be different.
Returns Help: Explanation
Click on the Customer Account link on the website for the Customer Account login/registration options:

Once you're viewing the Customer Account page, click on Customer Account Login

At your Customer Account Panel, click on Your Orders to view a listing of all the orders for your account:

Now that you're viewing the login box, enter the email address and password for your customer account. Your email address is the one you either registered your customer account with, or the one you used to order with Swim2000. If you phoned in your order, your password is the Billing first name on your order. If you have forgotten your password , click here:

Next, click on the Return/Exchange Request link to begin the returns process.

At this point, you will receive detailed instructions during the returns process to complete it. You should indicate whether you are returning the item or exchanging it and whether or not the item is defective. Then click Next Step.

For exchanges: Specify if you would like the same product or a different item. If you are choosing the same item, you can change the color or style if you would like to. If you would like a different product, enter the Product ID and click Next Step.

Make sure that you specify the color and size that you would like.

You will also be asked to give the reason for your return request. Choose the most appropriate option.

If necessary, provide additional information in the Comment box. .

If your order has a note saying an RMA is not allowed, please call us for assistance. Note: You must print your return invoice and include it in the box with your merchandise when you ship it back to us. Also, the RMA number must be present on the outside of the box. Any box we receive without an RMA number will be rejected.

If you need more information about our return policy, please click here.
If you've forgotten the password to your customer account, click on the link to retrieve your password.

Once you're viewing the password generation page, enter your customer account email address to have a new password generated and emailed to you.
After receiving your new password, click here to resume the returns explanation.