Most orders are processed and shipped within 1–2 business days (Monday–Friday). During peak periods, processing may take up to 3–5 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves our facility.

Occasionally, yes. If items in your order ship from different locations, you may receive multiple packages. You'll get a separate tracking number for each shipment so you always know where everything is.

Orders move into processing quickly, so changes and cancellations are not guaranteed. Contact us at support@swim2000.com as soon as possible and we'll do our best to help before your order ships.

If an item is backordered, we'll reach out with an update and your options — including selecting an alternative or receiving a refund for that item. We'll keep you informed throughout and won't leave you waiting without communication.

Yes — if you find a lower price on an identical item at another authorized retailer, contact us before placing your order and we'll do our best to match it. The item must be in stock at the competitor and sold by an authorized dealer.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Shop Pay, and Diners Club.

Yes — orders of $50 or more qualify for free standard shipping within the continental United States. Free shipping does not apply to Alaska, Hawaii, or international orders.

Yes — expedited shipping options are available at checkout. Select the option that works for your timeline and the cost will be calculated based on your location and order weight.

Once a package has been handed to the carrier and marked delivered, responsibility transfers to the carrier. That said, we want to help. Contact us at support@swim2000.com with your order number and a photo if the item arrived damaged, and we'll guide you through the next steps. For lost packages, we recommend filing a claim directly with the carrier as well.

Contact us immediately at support@swim2000.com — if your order hasn't shipped yet, we'll do our best to update it. Once an order has shipped, we're unable to redirect it, and Swim2000 is not responsible for packages delivered to an incorrect address provided at checkout. Please double-check your address before placing your order.

Yes — we ship to PO Boxes via USPS. If you're shipping to a PO Box, please ensure USPS is selected as your carrier at checkout. UPS and FedEx do not deliver to PO Boxes.

No — any customs fees, import taxes, or duties are the customer's responsibility and are not collected or reimbursed by Swim2000. We recommend checking with your local customs office before ordering.

45 days from your delivery date. Your return package must physically arrive at our facility by day 52 — not just postmarked. Items must be unworn, unwashed, never used in water, with all original tags attached and returned in original packaging.

Yes — a dry try-on is fine. As long as the suit has no water exposure, all tags are intact, and it shows no signs of wear or stretching, it's eligible for return or exchange within 45 days.

We offer one free exchange per order — a different size or color of the same item. Exchange shipping back to you is free (continental US, Ground service). We cannot exchange for a completely different product; if you'd like something different, return the original for a refund and place a new order.

Once we receive your return, allow up to 10 business days for processing — most are faster. After your refund is issued, the time for funds to appear depends on your bank or card issuer, typically 3–5 business days. You'll receive an email confirmation when processing is complete.

Yes — if you choose store credit instead of a refund, we'll provide a prepaid return label at no cost to you. The label is issued after your return request is reviewed and confirmed eligible. Store credit is applied once we receive and inspect the item. If you use that store credit and still aren't satisfied with the new order, any subsequent returns will be processed as store credit only.

The following cannot be returned: items worn in water or showing signs of use, items with tags removed, original packaging missing or damaged, customized or personalized products, and grab bag items (exchange only). Nose clips, ear plugs, swim caps, and snorkels are final sale once opened. Goggles used in water are final sale. Personal care products (shampoos, lotions, ear drops) must be factory sealed to be eligible.

Yes, with conditions. A dry try-on to check fit is acceptable. Goggles must be in original condition with all tags and packaging intact to be eligible within 45 days. For hygiene and safety reasons, goggles that have been used in water cannot be returned or exchanged.

Only if completely factory sealed and unopened. Once any of these items have been opened or tried on, they cannot be returned or exchanged for hygiene reasons.

Re:Do is an optional return protection add-on available at checkout. It covers your return shipping cost and provides added exchange flexibility beyond our standard 1-exchange policy. It's especially useful when ordering tech suits, trying a new brand, or if you're between sizes.

Contact us within 7 days of delivery with a photo of the damage or incorrect item. We'll take it from there and do our best to make it right.

We'll notify you by email. You'll have 14 days to request the item be shipped back to you at your expense — cost is based on the weight and destination of the package. Items not claimed within 14 days will be discarded. If you believe the rejection was an error, contact us and we'll review it.

Each product page includes a brand-specific size chart. We strongly recommend checking the size chart before ordering — sizing varies between brands like Speedo, TYR, Arena, Nike, and Dolfin, and even between product lines within the same brand.

Start with the sizing chart on the product page — each tech suit listing includes brand-specific measurements. If you're still unsure after reviewing the chart, contact us before ordering and we'll guide you based on your measurements. Getting the right size upfront is especially important for tech suits since water exposure makes them ineligible for return.

Yes — Swim2000 is an authorized dealer for all brands we carry, including Speedo, TYR, Arena, Nike, Dolfin, FINIS, Blueseventy, and more. Every product is 100% authentic and sourced directly from authorized distributors.

Yes — we're based in Las Vegas, Nevada and have been outfitting swimmers since 1994. While most of our business is online, feel free to reach out if you have questions about visiting or local pickup availability.

Yes — we work with swim teams, schools, and clubs. Visit our Swim Teams page or contact us directly at support@swim2000.com to discuss team pricing, bulk orders, and custom options.

Check your Spam or Junk folder first — our emails occasionally get filtered. Mark them as "Not Spam" and add support@swim2000.com to your contacts to ensure future emails come through. If you're still not receiving anything, contact us and we'll verify your email address on file.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also log in to your account and view tracking under Order History. If you checked out as a guest, use the tracking link in your shipping confirmation email.

Log in to your account at Swim2000.com → go to Orders → select your order → click Request Return. You'll receive an RMA number which must be written clearly on the outside of your return package. For Re:Do members, use the Re:Do Returns Portal for the fastest experience.

Email us at support@swim2000.com or use the contact form on our Contact page. We do our best to respond within 1 business day.