Easy Returns.
No Stress.
We've been outfitting swimmers for 30 years. If something isn't right, we'll make it right.
Here's what you need to know
No fine print surprises. Everything you need is on this page.
Return or exchange any eligible item within 45 days of your delivery date. Items must be unworn, unwashed, and never used in water — with all original tags attached.
Your exchange ships back to you free of charge (continental US). You cover return shipping to us — or skip all of that with Re:Do at checkout.
- ✓45 days from your delivery date to request a return or exchange
- ✓Free exchange shipping back to you — continental US, Ground service
- ✓Refunds go back to your original payment method
- !Items must be unworn, unwashed, and never used in water — with all original tags attached and returned in original packaging
- !1 exchange per order. Need a second exchange? Re:Do members get additional coverage — see below
- !Your return package must arrive at our facility by day 52 — not just postmarked
- !Return shipping is your responsibility — unless you selected Re:Do at checkout
- ✗Original shipping charges are not refunded
Re:Do — The Smarter Way to Return
Add Re:Do at checkout for the most hassle-free return experience we offer.
Free return label. No waiting. No out-of-pocket shipping cost. Start directly from your order — takes under 2 minutes.
What Re:Do includes: Free prepaid return shipping label, instant return portal access, and additional exchange flexibility beyond our standard policy. It's a small add-on at checkout — and well worth it if you're ordering a tech suit or trying a new brand for the first time.
How to Return Without Re:Do
Follow these steps exactly to avoid delays.
Go to your account at Swim2000.com → Orders → select your order → Request Return. You'll receive a Return Authorization (RMA) number right away.
Include your return invoice inside the box. Tech suits must be packed in a separate outer shipping box — never apply labels directly to product packaging or the original box.
This is required. Packages without a visible RMA number on the exterior will be refused at receiving and returned to sender.
USPS, UPS, or FedEx. You are responsible for the package until we receive it — we recommend tracking and insurance for orders over $75.
Most returns are processed faster. We'll send a confirmation email when your refund or exchange is on the way.
Tech Suit Policy
Racing suits require special handling. Please read before purchasing.
Tech Suits Are Returnable — With Conditions
Check both columns before you return. Missing any one condition will disqualify the return.
- ✓Completely unworn — dry try-on only is fine
- ✓All original tags still attached
- ✓Original box undamaged and included
- ✓Shipped inside a separate outer box
- ✓Returned within 45 days of delivery
- ✗Any water contact — pool or otherwise
- ✗Tags removed or cut
- ✗Original packaging damaged or missing
- ✗Visible stretching or compression distortion
- ✗Used in competition — even once
Goggle Policy
Goggles are returnable with conditions. Please review before purchasing.
Goggles Are Returnable — With Conditions
Check both columns before you return. Any water use or physical damage will disqualify the return.
- ✓Dry try-on to check fit is acceptable
- ✓All original tags and stickers intact
- ✓Original box or clamshell undamaged
- ✓No scratches on lenses or gaskets
- ✓Returned within 45 days of delivery
- ✗Used in water — even once
- ✗Lens film, protective stickers, or tags removed
- ✗Scratches, fog coating damage, or gasket distortion
- ✗Original packaging damaged or missing
- ✗Returned beyond 45 days of delivery
Non-Returnable Hygiene Items
The following items cannot be returned or exchanged once opened.
Once opened or used, these items are final sale — no exceptions:
- 🥽Goggles — returnable if unused and in original condition; final sale once used in water
- 👃Nose clips — returnable if factory sealed and unopened; final sale once opened
- 👂Ear plugs — returnable if factory sealed and unopened; final sale once opened
- 🧢Swim caps — returnable if factory sealed and unopened; final sale once opened
- 🤿Snorkels — returnable if factory sealed and unopened; final sale once opened
These items make direct contact with the face, eyes, ears, or mouth. For hygiene and safety reasons, once any of these items have been opened or tried on, returns and exchanges cannot be accepted under any circumstances.
Items We Cannot Accept Back
To ensure every order is fresh and fair for all customers.
-
💧
Used or worn in waterAny item with water exposure, chlorine odor, or visible signs of use.
-
🏷️
Tags removedItems with detached or cut tags are considered used and cannot be accepted.
-
📦
Original packaging missing or damagedAll items must be returned in their original packaging — including boxes, bags, and inner wrapping. Items returned without original packaging will not be accepted.
-
🧴
Personal care & grooming productsShampoos, lotions, skin care, ear drops, and similar products are only accepted if completely factory-sealed and unopened. Any opened personal care item cannot be returned under any circumstances.
-
🎨
Customized productsAny personalized or custom-embroidered item — no exceptions.
-
🎁
Grab bag itemsGrab bag purchases are exchange-only. No refunds on grab bag orders.
-
🚫
No RMA on the packagePackages arriving without a visible RMA number will be refused and returned to sender.
-
⚠️
Returns that don't meet our conditionsIf we receive a return that does not meet our requirements, we will notify you by email. You may request the item be shipped back to you within 14 days at your expense — shipping cost is based on weight and destination. Items not claimed within 14 days will be discarded.
Shipping & Refunds at a Glance
Everything in one place — no surprises.
Alaska, Hawaii & International: Free exchange shipping applies to the continental US only. All other orders are responsible for shipping costs in both directions.
Frequently Asked
Quick answers before you reach out.
